We hope you love your new BonaFide products just as much as we loved creating them for you. Ultimately the decision on size, style and to purchase is up to you as a customer. We understand, however, that sometimes things don’t go to plan. When this happens, here is our commitment to you.
If for any reason, you change your mind and no longer want a full* price item(s) purchased from Bonafide.fitness, please return it to us online within 14 days of purchase for an exchange to the value paid for the item(s). Item(s) are valid for a refund and must be returned to our online store to be processed via the payment method used at the time of purchase. It is important that the item(s) and any packaging, tags and ticketing which the goods came with/in are in original condition. If the item(s) are deemed to have a manufacturing fault a refund may be issued. Proof of purchase is required for all returns and exchanges to clearly state that the item(s) were purchased from bonafide.fitness.
The item must be unwashed and unworn with the original tags attached and in resalable condition (it must not have been damaged or altered in any way by you).
We recommend that you return items using a trackable postage method. BonaFide will not be held liable for parcels lost in transit. Please allow 7 business days for the return to be processed and credited to your account.
You have statutory rights under the Australian Consumer Law that are in addition to and are not limited by our change-of-mind policy or by any other return policy, statement or comment we might make. If a consumer guarantee is not met, for example if a product is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then you may be eligible for a refund, exchange or to be compensated for any drop in value of the product (if you keep it). If the issue with the product is a minor one, we may choose to offer you a free repair of the product. The consumer guarantees do not apply where, after sale, the product is damaged through misuse or abnormal use.
Further information about the consumer guarantees is provided here:
HTTPS://WWW.ACCC.GOV.AU/CONSUMERS/CONSUMER-RIGHTS-GUARANTEES/CONSUMER-GUARANTEES (which includes details about the consumer guarantees)
HTTPS://WWW.ACCC.GOV.AU/CONSUMERS/CONSUMER-RIGHTS-GUARANTEES/REPAIR-REPLACE-REFUND#REPAIRS (which includes details about your rights where a consumer guarantee is not met).
To make a claim under the consumer guarantees, you will need to return the item to us and provide proof of purchase. We expect the proof you provide to include some specific reference to the item your claim relates to or the specific amount paid for the item. To make a claim under the consumer guarantees please contact us by email: BonaFideinau@gmail.com